Frequently Asked Questions

Leadcaller is an AI-powered platform for lead generation and customer communication. We help businesses capture and convert more leads through intelligent chat, callback systems and Voice AI agents.

Leadcaller integrates easily on your website via a widget. When visitors come to your site they can instantly chat, book a callback or speak with an AI agent. All data is collected in the Leadcaller dashboard where you can follow up and manage your leads.

Leadcaller is suitable for any business that wants to increase conversions from website visitors to customers. It is particularly effective for B2B companies, estate agents, e-commerce, SaaS companies and service businesses that invest in marketing.

The callback feature lets visitors book a phone call directly from your website. They choose when they want to be called back. A visitor books a callback for 2 pm. At the chosen time, Leadcaller automatically calls both the visitor and the responsible team member and connects the call.

Leadcaller's AI chat answers questions from your website visitors using information about your business. The AI can answer common questions, guide visitors onwards and help capture new leads. If a visitor wants to be contacted, the AI can also help book a callback. The AI uses modern language model technology together with information from your business to give relevant answers.

If you update the content on your website, the AI may need to read in the new information. If you are unsure how it works, we are happy to help you update the AI's knowledge base.

Voice AI agents are voice-based AI assistants that can handle incoming and outgoing calls 24/7. They can answer questions, book meetings, qualify leads and escalate to human staff when needed. Perfect for scaling customer service without hiring more people.

Ambient Agent is our AI assistant that works in the background and automates repetitive tasks. It can document meetings, update CRM automatically, follow up on leads and send summaries. Frees up time for what really matters.

We tailor our pricing to your business's unique needs. The price is based on factors such as company size, which features you want, expected usage (number of calls/leads) and contract length. This means you never pay for features you do not use, and you get a solution tailored specifically for you.

Four main factors affect the price: 1) Company size (number of users and concurrent sessions), 2) Features (callback, chat, Voice AI, Ambient Agent etc.), 3) Usage volume (number of calls, chat messages and leads per month), and 4) Contract length (longer agreements give better prices).

The easiest way is to book a free demo where we go through your needs. Based on that we put together a tailored quote within 24 hours. You can also request a quote directly via our pricing page.

We offer both monthly licences and annual agreements. Monthly licences have no lock-in and can be cancelled at any time. Annual agreements give a lower price and have a 12-month contract period. We discuss what suits you best during the demo.

Absolutely! We always offer a free demo where we show how Leadcaller works with your specific needs. After the demo we can also set up a trial period so your team can test the system in your real environment.

Most customers get started the same day. The installation itself usually takes just a few minutes, after which you can customise the widget to match your brand and start receiving leads straight away.

The basic installation takes just a few minutes — you add a single line of code to your website. For more advanced integration with CRM and customisations it usually takes 1-2 days. We have ready-made integrations with HubSpot, Salesforce, Pipedrive and many more.

No, the installation is straightforward and requires no technical knowledge. We give you a code snippet that you paste into your website. If you use WordPress, Shopify or similar platforms there are ready-made plugins. We are happy to help if needed.

When Leadcaller is correctly installed, the widget appears on your website. Try opening your site in a private browser window and check that the widget loads and can be opened. If the widget does not appear, check that the installation code is correctly in place and that your website changes are published. If you need help, our support team is happy to assist.

If the widget is not showing, check that:

• the installation code is correctly in place
• your website changes are published
• the widget is enabled in your Leadcaller account
• your browser is not showing an old cached version of the page

If the problem persists, our support team is happy to assist.

We offer integration via webhooks and our REST API, which makes it possible to connect Leadcaller to most CRM systems and tools. For an up-to-date list of ready-made integrations, visit our integrations page. If you are missing an integration, you are welcome to contact us.

Yes, everything is customisable! You can change colours, text, position, size and behaviour of the widget to match your brand. We have a visual editor where you see changes in real time.

All customers have access to our support during office hours (Mon-Fri 08-17). If you need help with installation or troubleshooting, our support team is available via email, chat and the 'Call me now' feature. You will also find guides and videos in our help centre.

Yes, Leadcaller is fully GDPR compliant. All data is stored securely within the EU, and we have all necessary data processing agreements in place. You have full control over your customers' data and can export or delete information at any time.

All data is stored securely on AWS servers within the EU (primarily Stockholm and Frankfurt). We use encryption both for data in transit and at rest. We back up daily and have redundancy to ensure your data is always available.

Yes, you can export all your data at any time in standard formats (CSV, JSON). This includes leads, call history, chat conversations and all other information. Your data is your data.