Your data is stored in Stockholm,
traffic is encrypted
- GDPR compliant
- Encrypted traffic, storage in Stockholm
- DPA included
Six things that apply whatever the plan.
GDPR compliance
Processes for data handling, deletion and portability under the EU General Data Protection Regulation.
Storage in Stockholm
Data is stored in AWS data centres in Stockholm. Some sub-processors, such as AI providers, may process data outside the EU, under standard contractual clauses.
Encryption
All traffic is encrypted with TLS. Our operational databases and file storage are encrypted at rest.
Access control
Role-based access with least privilege, for your staff and for ours.
Monitoring
Operations alert us immediately when something deviates, at any hour.
Backups
Continuous recovery points and regular copies, all within the EU.
Full compliance,
at no extra cost.
Leadcaller is built for European companies. As a data processor we provide a data processing agreement to all customers, and it is included in the price.
- Right to erasure, Article 17
- Right to data portability, Article 20
- Right of access, Article 15
- Data processing agreement included
Stockholm, Sweden
eu-north-1
- Data centre
- AWS Stockholm
- Encryption at rest
- Operational databases and files
- Encryption in transit
- TLS
- Backups
- Automatic, within the EU
- Training on your data
- No
Four points in the agreement.
Request it whenever you like, it does not need to be negotiated. The sub-processors are named in the list.
Request a DPA- 01
Nature and purpose of processing
Which data is processed and why.
- 02
Technical and organisational measures
Encryption, access control, monitoring and incident handling.
- 03
Sub-processor list
AWS, Twilio, Stripe, SendGrid, Anthropic, OpenAI and Deepgram, among others.
- 04
Data transfers and SCCs
Standard contractual clauses for any transfer outside the EU and EEA.
Five questions from procurement processes.
Customer data is stored with AWS in Stockholm, in the eu-north-1 region, and backups are also held within the EU. Some sub-processors, such as AI providers, may process data outside the EU. This is done under standard contractual clauses, see the privacy policy.
For as long as you need it. Older call data is purged automatically after a fixed retention period, and you can request deletion at any time.
Yes. Under GDPR you have the right to data portability. Get in touch and we will export everything.
Conversation data is processed in real time and saved in databases and file storage that are encrypted at rest. No data is used to train AI models.
Yes. The agreement is provided to all customers and is included in the price. Request it whenever you like, it does not need to be negotiated.
Does your security team have more questions?
Send the question list from your procurement. We answer in writing, not in a meeting.