General provisions
1.1 These terms set out the principles on which the Leadcaller service (the “Service”) is provided electronically to natural persons, legal persons or other organisations with legal capacity (hereinafter “customers”) by the service provider “Leadcaller”, Communication One i Göteborg AB. Organisation number 556779-4135, with its registered office in Tollered, Lerum, Sweden. Postal address: Spinnerivägen 1, 448 50 Tollered. Telephone: +46 770 71 00 00. Email: info@leadcaller.com
1.2 It is a condition of the customer's use of the Service that the customer has read these terms and accepts them in their entirety. When the terms are accepted, an agreement is concluded between the service provider and the customer on the electronic provision of the Service.
1.3 The Leadcaller Service is provided in accordance with the current price list at https://www.leadcaller.com or in accordance with the pricing plan agreed with the customer. If the service provider and the customer have entered into an individual written agreement that replaces these terms, that agreement applies instead.
2. Service
2.1 The Service consists of the customer receiving, via www.leadcaller.com: – an individually generated JavaScript that is inserted into the code of the customer's web pages and displays a widget where visitors to the website can request to be called back, – automatic connection between the telephone number the customer has entered in the customer panel and the telephone number the website visitor has entered, – access to a database of the calls connected in this way, – the ability to record and store calls between the customer and the website visitors who have been connected, – tools for managing calls and records in the database. – Audio files from the company using the Service and from end users may be used by Leadcaller for quality and training purposes.
2.2 The number of automatic connections and recorded calls available depends on the customer's agreed pricing plan, see the current price list at https://www.leadcaller.com. At the same time, the customer chooses the length of the subscription.
2.3 To use the Services, the customer must have an account. The account is opened once the agreement has been signed. The customer gains access to the account with an individual password and a login name (username). When registering, the customer must provide its name or company name, company address and organisation number.
2.4 The service provider reserves the right to refuse to create a customer account, in particular if the customer has previously had an account removed for breach of these terms.
3. Technical requirements
3.1 To be able to use the Service, the customer must have an active email account, a device with an internet connection and a program capable of displaying web pages. The customer must also accept the use of cookies and have JavaScript enabled.
3.2 The service provider does its utmost to enable the customer to use the Service in the latest versions of common web browsers (Chrome, Safari, Edge and Firefox).
4. Rights and responsibilities.
4.1 By creating an account and accepting the terms: – the customer undertakes to follow the principles of these terms and of the privacy policy, – the customer confirms that the information in the registration form corresponds to the actual and legal circumstances, and undertakes to update the information immediately when it changes, – the customer undertakes to comply with applicable laws and regulations, in particular on electronic services and the protection of personal data, – the customer confirms that the services are used voluntarily and directly for commercial or professional activity, – the customer agrees to receive messages from the service provider, at the email address and telephone number provided at registration, about disruptions, changes or technical interruptions in the Service, – the customer undertakes to keep the information used to log in to the account confidential, – the customer agrees that the service provider's VAT invoices are sent electronically to the email address provided at registration.
4.2 The service provider has the right to promote its brand in the customer's script and on the customer's web address via the visible parts of the Service. (This can be removed for a fee.)
5. Payments
5.1 The customer is obliged to pay the fees for the Service on time, that is, no later than the due date stated on the invoice. The fee depends on the service package the customer has chosen.
5.2 The customer can change service package in the customer panel.
5.3 The customer can always upgrade its subscription and then return to the package chosen at signing. The current price list and service packages can be found under “Pricing” on www.leadcaller.com
5.4 The service provider reserves the right to change the price list at any time. Changes are preceded by the publication of an updated price list at https://www.leadcaller.com
5.5 In the first instance, the agreement is invoiced in cooperation with a finance company selected by us. If the customer is not approved by the finance company, Leadcaller has the right to invoice the contract value in advance. Contract value = (number of months the agreement covers × the monthly fee). Part payment for up to 90 days can be granted where needed. Unless otherwise agreed, payment terms are 30 days.
5.6 Fees paid for ordered services are not refunded, except where required by law.
5.7 The invoice for the Service is issued within 7 days of the day the payment was received. Before the payment has been received, the service provider may issue a pro forma invoice.
6. Prohibited practices
6.1 Violations of generally applicable Swedish law, of the provisions of these terms and of the privacy policy, or of rules of social behaviour and good practice in the use of the services, are prohibited and may lead to the service provider terminating the agreement for the provision of services with immediate effect and deleting the customer account. This applies both to criminal offences and to violations resulting from negligence or lack of due care.
6.2 The customer must not infringe the rights of third parties, in particular copyright, industrial property rights or personal rights, in a way that may harm the service provider. This may lead to the service provider terminating the agreement for the provision of services with immediate effect and deleting the customer account. This applies both to criminal offences and to violations resulting from negligence or lack of due care.
6.3 The service provider does not control or monitor the customer's activities when the customer uses the Service. Where there is suspicion or information that the customer is conducting unlawful activity, however, the service provider reserves the right, at its own discretion, to block all or part of the services. If the violations are significant or repeated, the service provider may terminate the agreement for the provision of services with immediate effect and delete the customer account.
7. Content
7.1 The customer is responsible for all information, data, audio files, works and other material transmitted via the Service. The responsibility also covers content that links to websites and resources of other services used by the customer.
7.2 The service provider makes no claim to rights in the content and accepts that the rights and ownership of the content belong to the customer.
7.3 The customer consents to the service provider presenting the customer's name, company name or logo in marketing material.
7.4 The customer has the right to use only the resources provided by the service provider.
7.5 When the customer in any way sends or provides content belonging to a third party, the customer is obliged, in addition to its obligations under these terms, to comply with the terms of use, licence terms or rules that the third party has established.
8. Customer service and complaints
8.1 The customer can contact the service provider's customer service by email at info@leadcaller.com or by telephone on weekdays 8 am to 5 pm.
8.2 A customer who wants to submit a complaint about the Service must state in the notification the name of its account and a detailed description of the fault.
8.3 The service provider will handle the complaint within seven working days of its submission. If the fault is inadequately described, the service provider may request clarification of the complaint, and the period is then counted from the day on which a complete and correct complaint has been submitted.
8.4 If the service provider has not responded within this period, the complaint shall be deemed accepted.
8.5 Compensation may also be given in the form of reduced fees over the coming months.
9. Closing of account / Termination
9.1 The customer can stop using the Service at any time, but cannot be released from its payment obligations for as long as the term of the agreement runs.
9.2 To stop using the Service, the customer must close its account by notifying the service provider's customer service of the closure. The service provider then deletes the account within three working days of the notification.
9.3 The service provider allows the customer to reactivate the same account within 30 days after it has been closed. For the account to be restored, the customer must pay in time the amount for the following subscription period that the service provider specifies.
9.4 The service provider reserves the right to refuse to restore the customer account (in particular when the account has been deleted because the agreement has been terminated or the services have been blocked under section 6).
9.5 The service provider has the right to terminate the agreement with the customer at any time without stating a reason, subject to a notice period of 3 months.
9.6 The service provider reserves the right to terminate the agreement with immediate effect, block the services in whole or in part and refuse to provide the services to the customer in the future, if the customer has wrongfully breached any of the provisions of these terms or is in arrears with payment.
9.7 Termination of the services does not release the customer from the obligation to pay overdue costs and the fees incurred by the customer's use of the Service until the agreement expires.
10. Confidentiality and personal data
Personal data shall be processed by the service provider in accordance with the principles of the privacy policy and of these terms.
11. Intellectual property rights
11.1 The service provider owns all rights to, or has the right to use, the intangible assets (in particular works protected by copyright such as software, graphics, button icons, text, images, trademarks and sound clips) shown on the website.
11.2 The customer has no right to use in any way, in whole or in part, any rights to intellectual property, works, trademarks or distinguishing marks belonging to Leadcaller, except where the use follows from the specific services.
12. Availability
12.1 The service provider reserves the right to change the services, in particular when updating, modifying or replacing the equipment and software used to provide the services, provided that this does not impair the provision of the services.
12.2 If the services are unavailable for reasons beyond the service provider's control, e.g. hardware failure, the service provider will, where possible, inform customers and endeavour to remedy the fault as soon as possible. Such an interruption does not constitute grounds for complaint.
12.3 The service provider reserves the right to interrupt access to the services. The service provider shall do its utmost to inform the customer in good time of technical interruptions lasting more than one day. Necessary technical interruptions are planned so that they cause the customer as little inconvenience as possible.
13. Liability
13.1 The customer understands that Leadcaller provides the website and the services “as is”, without any warranties, whether implied or express.
13.2 The customer alone bears responsibility for the use of the Service and the websites. The customer is responsible for all uploaded content and all calls carried out by Leadcaller.
13.3 The service provider is not liable for damage (in particular loss of customer data) caused by: – unforeseen events or force majeure, – interference from third parties (including customers), in particular a third party using the account after obtaining the customer's login details from the customer or in other situations outside the service provider's control, – faults in other systems or external factors (e.g. telecommunications networks), where the fault is not due to the service provider, – the customer's failure to follow the provisions of these terms, – customer information provided at registration being incorrect or not corresponding to reality.
13.4 Force majeure means an external, extraordinary and unforeseen event. Examples include, in particular: war, natural disasters, strikes, breakdowns, DDoS attacks or other harmful interference with telecommunications networks and ICT infrastructure, extraordinary measures by the state and authorities, and measures by actors that affect the service provider's provision of the services and whose activities are outside the control of both parties.
13.5 The service provider is not liable for any damage (direct or indirect) arising as a result of loss of files and data stored on the service provider's servers.
13.6 The service provider is not liable for indirect damage of any kind (in particular loss of profit, revenue, interest and other lost benefits), except in the case of criminal or grossly negligent acts or omissions.
13.7 The service provider's liability, regardless of the number and grounds of the customer's or a third party's claims, is limited to the total amount the customer has paid for the Service during the month immediately preceding the day on which the claim was made against the service provider. By accepting these terms, the customer waives the right to hold the service provider financially liable beyond this limit.
14. Final provisions
14.1 The terms may be amended at any time. The service provider undertakes to notify the customer of changes to the terms no later than three days before the changes take effect.
14.2 The service provider informs the customer of the changes by publishing information about them and updating the terms in the customer's account and at https://www.leadcaller.com
14.3 For matters that have begun and are ongoing before the terms are amended, the terms in their previous wording apply.
14.4 All communication between the parties in connection with the use of the Service takes place electronically: – messages from the service provider are sent to the email address provided in the registration form, – messages from the customer are sent to the customer service address.
14.5 The customer may assign its rights and obligations under the agreement to a person who meets the requirements for entering into an agreement for the provision of services, if the service provider has consented to this. Such consent may be given by email.
14.6 In matters not regulated by these terms, generally applicable provisions of Swedish law apply. Disputes between the customer and the service provider shall be decided by the court of general jurisdiction that is competent at the service provider's registered office.
15. AI and automated conversations
15.1 The Leadcaller service includes AI-based chat and voice assistants that can communicate with end users on the customer's behalf. The functions are built on language models combined with RAG technology (Retrieval-Augmented Generation), where the answers are grounded in the knowledge base and instructions that the customer itself configures.
15.2 In accordance with Article 50 of the EU AI Act (Regulation 2024/1689), the end user is informed at first interaction that they are communicating with an AI assistant. The end user has at all times the option to request contact with the customer's staff via the Service's built-in functions (e.g. callback, email or message form).
15.3 The customer is responsible for (i) configuring the AI assistant's instructions, knowledge base and welcome messages correctly, (ii) ensuring that applicable local legislation in the end user's jurisdiction is complied with, and (iii) where necessary supplementing with its own information on its website where additional disclosure is required under local rules.
15.4 Call data and chat transcripts processed by the AI services are not used to train the underlying language models. Personal data is processed in accordance with section 10 of these terms and our privacy policy, which lists all sub-processors.
15.5 The Service is classified under the AI Act as a limited-risk system. No automated decisions with legal effect for individuals are made by the AI services; lead scoring and prioritisation are supportive only and are always reviewed by a human.